Policies & Procedures

Ordering

Hours of operation are Monday to Friday from 8:00am to 5:00pm
  • Orders received outside of regular business hours will be processed on the following business day

Orders must be submitted by 2:00PM (Monday to Friday) for next day delivery
  • Information received during the weekend will be entered on Monday for delivery on Tuesday

Acceptable order methods:
  1. Phone 604.669.9322 and speak with one of our representatives
  2. Fax an order to 604.697.9100, upon receipt one of our representatives will call and confirm your order
  3. Send an email to orders@caffedemedici.com, a sales representative will contact you shortly

Payment

  • All customers are required to fill out a credit application
  • Statements are issued every second Friday with payment required within seven days of receipt
  • Cheques should be issued to Caffe de Medici Fine Foods Ltd
  • Credit cards and CODs are not accepted

  Product Return Policy   Credit Request Form